Privacy Policy
This Privacy Policy explains what personal information Jarvis Neon collects when you visit jarvisneon.com or place an order, why we collect it, who we share it with, and the choices you have. If anything here is unclear, please write to us using the details at the end of this page.
Information we collect
Information you give us
- Name, email address, phone number (if you choose to provide one), billing address and shipping address when you check out.
- Order details, including the products you buy and any custom text, logos or design files you send for your sign.
- Messages you send to our support team.
- Account details (email and password) if you create a customer account.
Payment information
Card and wallet payments are handled by our payment processor. Full card numbers are entered on the processor’s secure form and are not stored on our website. We receive limited details such as the payment status and the last digits of the card.
Information collected automatically
- Technical data such as IP address, browser type, device type and pages viewed.
- Cart and session data stored through cookies (see below).
How we use your information
- To process, produce and deliver your order, including building your sign to your custom specifications.
- To send order confirmations, shipping updates and replies to your questions.
- To handle cancellations, returns, refunds and warranty claims.
- To prevent fraud and keep the website secure.
- To meet legal, tax and accounting obligations.
- To understand how the site is used so we can improve it.
We do not sell your personal information.
Who we share it with
We share only the information each party needs to do its job:
- Payment processors — to take payment and handle refunds.
- Production partners — the LED neon fabrication studios that build your sign receive your design details and, where they pack or dispatch the order, your name and shipping address.
- Shipping carriers — your name, shipping address and, if provided, phone number for delivery.
- Hosting and technical service providers — who run the website and email systems on our behalf.
- Authorities — when the law requires it.
Cookies
Our site uses cookies, small text files stored in your browser. Essential cookies keep items in your cart, remember your session during checkout and let you stay signed in to your account; the store cannot work properly without them. Where we use analytics or similar cookies to understand site traffic, they help us see which pages are visited. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may stop working.
How long we keep information
We keep order records for as long as needed to fulfil the order, handle returns and warranty claims, and meet legal and tax requirements. Design files and support messages are kept while they are useful for your order or warranty, then deleted or anonymized.
Your rights and choices
You can ask us to:
- tell you what personal information we hold about you and send you a copy;
- correct information that is wrong or out of date;
- delete your personal information, except where we must keep certain records by law (for example, invoices for tax purposes);
- stop using your information for marketing, if we ever send marketing emails.
To make a request, email support@jarvisneon.com from the address linked to your order or account. We may ask you to confirm your identity before acting on the request, and we will reply within a reasonable time.
Security
We take reasonable steps to protect your information, including keeping card details with our payment processor and limiting access to order data to the people who need it to serve you. No online system is completely secure, so please use a strong password for your account.
Children
Our store is not directed at children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy as our store or the law changes. The current version is always on this page.
Contact
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)