Shipping Policy
Every Jarvis Neon sign is made to order. Your total wait is the production time plus the shipping time, both counted in business days (Monday to Friday, excluding public holidays).
Production time
Production takes 5–7 business days from the day your order is confirmed. During this time the acrylic backing is cut, the LED neon flex is shaped and wired, and the finished sign is tested and packed. If we need to clarify anything about your design, production starts once the details are settled.
Transit time
After your sign ships, estimated transit time is 6–9 business days. Carrier delays, weather and customs processing can occasionally add time; we will keep you updated if we see a delay on our side.
Estimated total
Put together, most orders arrive within about 11–16 business days of order confirmation (5–7 days of production plus 6–9 days in transit). This is an estimate, not a fixed delivery date.
Shipping costs
- United States: shipping is free on every order.
- Other countries: International shipping is available; cost and delivery time vary by destination. The exact cost for your address is shown at checkout before you pay.
For international orders, import duties, taxes or customs fees charged by the destination country are set by local authorities and are not included in our prices unless checkout states otherwise.
Tracking
When your sign ships, we email you a tracking number. You can also check status on our Track Your Order page.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible; we can update the address before the sign ships. Once a parcel is with the carrier, changes depend on the carrier.
Damaged in transit
Signs are packed to protect the acrylic and the neon flex, but parcels sometimes take a hard knock. If your sign arrives damaged, please contact us within 7 days of delivery with photos of the sign and the packaging, and we will arrange a repair, replacement or refund. See our Return & Refund Policy for details.
Questions
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)