Contact Us
Have a question about a sign, a custom design or an order you already placed? Write to us and a member of the Jarvis Neon team will reply.
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
Our main support address is support@jarvisneon.com. Email is the fastest way to reach us and keeps a written record of your request, which helps when we discuss sizes, colors or text.
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages sent outside these hours are answered on the next business day.
Help us help you faster
- About an existing order: include your order number and the email used at checkout.
- A damaged or faulty sign: attach clear photos or a short video of the sign switched on, plus photos of the outer packaging. Please report damage within 7 days of delivery.
- A custom design request: tell us the text or attach your logo, the size you have in mind, preferred colors, and whether the sign is for indoor wall, desk or window use.