Warranty
Every Jarvis Neon sign comes with a 1 year warranty starting from the date of delivery. It covers problems caused by materials or workmanship when the sign is used indoors as intended.
What the warranty covers
- LED neon flex sections that stop lighting or flicker without an outside cause;
- faulty wiring, connectors or solder joints;
- a power adapter, switch or dimmer supplied with the sign that stops working;
- neon flex coming loose from the acrylic backing under normal use.
What it does not cover
- damage from drops, impacts, bending or cutting the neon flex;
- use outdoors or in wet areas, unless the product page says the sign is made for that;
- using a power supply other than the one provided, or connecting to the wrong voltage;
- repairs or modifications made by anyone other than us or our production partner;
- normal wear such as light scratches on the acrylic;
- damage during shipping, which is handled separately and must be reported within 7 days of delivery (see our Return & Refund Policy).
Making a warranty claim
- Email us your order number and a short description of the problem.
- Add photos or a short video of the sign switched on so we can see the fault.
- We review the claim and reply with the next step, which may be a replacement part (for example, a new adapter), a repair, or a replacement sign.
Please keep your order confirmation email as proof of purchase.
Looking after your sign
- Switch off and unplug the sign before cleaning or moving it.
- Wipe the acrylic and neon flex with a soft, dry cloth. Avoid solvents and glass cleaners.
- Keep the sign indoors, away from water, steam and direct heat sources.
- Leave some space around the adapter so it does not overheat, and do not cover the sign while it is on.
Contact
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)